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2023 Seal of Excelencia

Diverse: Issues in Higher Education

The university restructured to a centralized academic advising model for the first two years of college, ensuring that advising is consistent across all majors, particularly for the most vulnerable populations. The last two years, ASU has seen the highest retention rates of all students, but particularly Latino students.

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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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Advising, Counseling, Mentoring and Teaching Black Males in Secondary and Postsecondary Settings

Diverse: Issues in Higher Education

Some of the topics include literacy and math, advising Black male engineering majors, socio-emotional development, leadership, community college experiences, Black male veterans, athletes in P-12 and higher education, and the recruitment and retention of Black males in educator preparation programs. & Alexander, L.D.