Remove Academic Advising Remove Events Remove Financial Aid Remove Professional Development
article thumbnail

2023 Seal of Excelencia

Diverse: Issues in Higher Education

Financial aid, retention, and faculty/staff representation are part of the Seal,” says Dr. Deborah Santiago, co-founder and CEO of Excelencia in Education, who says she is delighted to see institutions with intentional practices actively working toward increasing Latino representation in key positions.

article thumbnail

Why customer service matters for community colleges

EAB

Our research shows that difficulty accessing the college—whether it’s reaching enrollment staff, the financial aid office, or academic advising—can be disruptive to the student experience. Invest in customer service professional development.

article thumbnail

Student Transfer (Part 2) – How to Improve the Transfer Experience for Students

Parchment

It’s improving the transfer experience is not going to be done by nibbling and by just doing like a little transfer program over here or an event over here. So then it gets back to the difficult thing which is like pathways, thinking about pathways, academic advising. Improving transfer. is a system and a culture change.

Alumni 52