Academic Advising Financial Aid Professional Development Recruitment 
Diverse: Issues in Higher Education
OCTOBER 9, 2023
Financial aid, retention, and faculty/staff representation are part of the Seal,” says Dr. Deborah Santiago, co-founder and CEO of Excelencia in Education, who says she is delighted to see institutions with intentional practices actively working toward increasing Latino representation in key positions.
EAB
JULY 21, 2023
Our research shows that difficulty accessing the college—whether it’s reaching enrollment staff, the financial aid office, or academic advising—can be disruptive to the student experience. Invest in customer service professional development.
Parchment
JANUARY 16, 2024
So then it gets back to the difficult thing which is like pathways, thinking about pathways, academic advising. Now, I also did want to get through it and get on to my next thing because I knew I’d found my professional purpose. I’m in the financial aid and I don’t know the answer to this transfer question.
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