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Better CRM Tools Key to Reversing Enrollment Declines at CCs

EAB

We just kind of talked about wages are rising and when you work at a two-year institution, it can be really hard to adjust your wages to accommodate what's happening in industry. We're telling students they have to meet with the bursar and they're saying to themselves, "Who or what is the bursar and what do I need to see with them?"

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Rising higher ed leaders tackle campus challenges in EAB’s fellowship

EAB

Our second cohort concluded in December 2021, our third cohort wrapped up in spring 2022, our fourth occurred in fall 2022, and our fifth occurred in spring 2023.

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The Eight Dimensions of Student Wellness

EAB

And in this "post-pandemic opportunity," we as an entire industry need to be thinking about how we show up in a way that students are asking for, which is usually on their phones, on their desktop, some sort of electronic version of a service or conversation, and to allow them to raise their hand, to opt in to ask for a thing.

Bursar 52
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How CSCU is Building Strong Institutional Foundations: Changing Higher Ed Podcast 176 with Host Dr. Drumm McNaughton and Guest Terrence Cheng

The Change Leader, Inc.

And just like other industries, if we don’t embrace online, then we are going to be pulverized by it. I need the bursar, so I’ll go find the bursar. Some of us did better than others. But the reality is that we’re not going back to full face-to-face learning in every single institution.

Bursar 52