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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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Why You Should Care About Dual Enrollment

Parchment

Like what, because that’s a bit, funding is a big, every state does it differently, and then you have these unique agreements with community colleges and local school districts or four years, how did you make that case? They have to go through professional development. So all of that being validated.

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The Challenges of International Credential Evaluation

Parchment

Or is this some sort of a private proprietary professional development type of institution, or is it a diploma mill, of which unfortunately there are thousands and thousands. And then let’s say an admissions officer at the US Community College receives this English translation and they are not trained.

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Why Quality & Rigor Matter In Dual Enrollment

Parchment

And so they need to be at the table for federal and state policy conversations as the folks that are often tasked to implement those policies to kind of ground truth and make sure that what is developed makes sense, moves objectives forward in a way that is thoughtful and manageable for the field. How am I gonna free up their time?

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Student Transfer (Part 2) – How to Improve the Transfer Experience for Students

Parchment

And we talked about there’s a lot of students that are attending a community college that want to transfer to another institution, but don’t end up doing it. Eight out of 10 students that go to a community college want to go. So now let’s pivot and let’s think about how we can improve.

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Improve your program review process with these 4 data tips

EAB

Once we developed a form that was easy to use, crafted clear questions, and agreed on metrics, I realized almost immediately that I needed to increase the amount of support and professional development available at the institution. Continue reading What Can a Higher Ed Data Management Platform Do for You?

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