Librarians' "new normal" includes pain points
Confessions of a Community College Dean
APRIL 6, 2023
” During the early pandemic lockdowns, Montana State students made abundant use of virtual chat reference services, Trunnell said. Meanwhile, this academic year, demand for one-on-one consultations has skyrocketed. Some faculty need minimal help with such efforts, while others require extensive assistance over time, he said.
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