Academic Advising Enrollment Management Financial Aid Student Services 
EAB
JULY 21, 2023
If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.
Higher Ed Connects: Technology
OCTOBER 20, 2019
The text message chatbot engages with students throughout the year and asks them questions about their college experience. When it determines that students could use specific help, it connects them to corresponding on-campus resources, like the financial aid office or the career center. Campuses are bureaucracies.
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