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Rising higher ed leaders tackle campus challenges in EAB’s fellowship

EAB

Cooper Medical School of Rowan University Fostering sense of belonging among Black undergraduate students Melissa McGuire, Ph.D., Scholastica Student Success Improving success for pre-health students Joe Fritsch, Ph.D.,

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Why customer service matters for community colleges

EAB

If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.

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Unleash the Chatbots! AI for Retention

Higher Ed Connects: Technology

The text message chatbot engages with students throughout the year and asks them questions about their college experience. When it determines that students could use specific help, it connects them to corresponding on-campus resources, like the financial aid office or the career center. Campuses are bureaucracies.

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Drive Enrollment Growth with First-Gen Pathways to Success: Changing Higher Education Podcast 167 with Host Dr. Drumm McNaughton and Guest Dr. Marielena DeSanctis

The Change Leader, Inc.

But most importantly, it improves the sense of accountability for the people in the building, and not being able to make excuses like, “Well, enrollment is the business of student services,” or “Enrollment is the business of our admissions and advisors.” Faculty are the most impactful in enrollment.

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Data-Driven Decision Making in Higher Education: Unlocking the Potential of Analytics

Creatrix Campus

By integrating with the Student Information System (SIS), institutions ensure that accurate and up-to-date student records are maintained. This contributes to holistic data management, supporting admissions, enrollment, and student services.

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2023 Higher Education Year in Review and 2024 Predictions: Changing Higher Ed Podcast 187 with Host Deborah Maue and Guest Dr. Drumm McNaughton

The Change Leader, Inc.

The comparison of current costs to past affordability, where a four-year degree was much more accessible, illustrates the growing financial challenge for students and families. Student debt emerged as a pressing concern, with discussions about the affordability of degree programs and the reliance on financial aids like Pell Grants.