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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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Edify Accelerators: Custom Dashboards for Your Campus

EAB

Accelerators Strategic Enrollment Management Student enrollment is practically everyone’s job at an institution. Various individuals from across campus contribute to enrollment numbers—from setting the strategy to managing academic programs, and more.

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Rising higher ed leaders tackle campus challenges in EAB’s fellowship

EAB

Many tackled improving student success, retention, and equity at their institutions, while others focused on budget models and streamlining administrative processes. Cooper Medical School of Rowan University Fostering sense of belonging among Black undergraduate students Melissa McGuire, Ph.D.,

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Drive Enrollment Growth with First-Gen Pathways to Success: Changing Higher Education Podcast 167 with Host Dr. Drumm McNaughton and Guest Dr. Marielena DeSanctis

The Change Leader, Inc.

Drumm McNaughton speaks with Dr. Marielena DeSanctis, president of the Community College of Denver, who shares some of the solutions she was able to identify based on her unique understanding of higher ed. She started her education career in K-12 and moved to community college leadership. Dr. DeSanctis is unique.

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SCOTUS, Affirmative Action, and the Future of University Diversity: Changing Higher Ed Podcast 174 with Host Drumm McNaughton and Guests Thomas Parham and Dilcie Perez

The Change Leader, Inc.

The committee consists of subject matter experts from across CSU and recognized that Black student success is linked to faculty and employee success. To hear the voices of everyone at CSU, the committee held separate listening sessions across the system for students, faculty, staff, and administrators. Perez holds an Ed.D.

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2023 Higher Education Year in Review and 2024 Predictions: Changing Higher Ed Podcast 187 with Host Deborah Maue and Guest Dr. Drumm McNaughton

The Change Leader, Inc.

Strategic Responses and Adaptations In response to these pressures, colleges and universities have adopted various strategies. Some institutions, like Franklin University, successfully pivoted to online education and effectively managed articulation agreements with community colleges, showcasing a proactive approach to these challenges.