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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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Making Equity a Priority

Diverse: Issues in Higher Education

Keith Curry likes to walk the campus of Compton College, the two-year school that he has led for the last 13 years — two as interim president and chief executive officer (CEO) and 11 as its permanent leader. It was a devastating blow to the college. There is much to celebrate. This is it.” The trio call themselves the Equity Avengers.

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Investing in Community Colleges

Diverse: Issues in Higher Education

It’s not an everyday occurrence when a community college leader gets a phone call telling them their institution will receive an influx of funding in the millions. when MacKenzie Scott, one of the richest women in the world, decided to make a major investment in community colleges.

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Male Resource Centers Promote Success Among Men of Color

Diverse: Issues in Higher Education

There are 116 community colleges in California. Carey Seventy percent of Black men in California pursuing higher education attend a community college, but degree attainment lags. Serving students Lakeland Community College in Ohio created its MRC in 1996 after seeing the success of its women’s center.

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Nursing Educator Brings Talents and Skills Back to Thriving HBCU

Diverse: Issues in Higher Education

Morris Morris’s expertise involves work at several higher ed institutions and medical facilities, where she has held leadership roles including serving as the inaugural department chair for Elon University’s nursing program, dean of health and public safety at Rockingham Community College, and nursing director at Morehead Memorial Hospital.

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An academic administrator on teaching career-ready skills in class

Confessions of a Community College Dean

These are social workers in our school of social work who are part of the individual college’s leadership team, who serve as a subclinical counseling coach resource to both students and faculty. And particularly with Native American students, we placed one with our American Indian Student Services Office.

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City College of San Francisco struggles to heat classrooms

Confessions of a Community College Dean

He noted that he received emails from faculty and staff members and students as far back as winter 2021 about heating issues, which he forwarded to college administrators. Faculty members started posting signs on their classroom doors where they keep a log of class temperatures to urge administrators to address the problem.