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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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University of Dayton, Sinclair CC share students

Confessions of a Community College Dean

Image: Setting community college students up for success can result in institutional partnerships, as demonstrated by the University of Dayton’s work with Sinclair Community College in Ohio. The initiative also increases the number of graduates who remain in the Dayton area and contribute to its local workforce.

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It may be time to rethink the college minor (opinion)

Confessions of a Community College Dean

These colleges and their certification advocates argue that certification not only readily equips students with the real-world skills to transition successfully to their first job post but also addresses many of the equity concerns colleges face by validating the idea that all forms of learning are valued, including forms of skilled labor.

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Improving Enrollment, Retention, and Graduation Rates: Learning from the Arrupe College Strategic Enrollment Model

The Change Leader, Inc.

Additionally, first-year students receive more one-on-one time with their academic advisers since each advisor only oversees 20 to 25 students, unlike other schools where advisors can be grouped with 500-plus students. And unlike most community colleges, all courses are credit-bearing, including remedial classes.

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SCOTUS, Affirmative Action, and the Future of University Diversity: Changing Higher Ed Podcast 174 with Host Drumm McNaughton and Guests Thomas Parham and Dilcie Perez

The Change Leader, Inc.

Prior to that role, Perez served as dean of student life and judicial affairs at the MiraCosta Community College District in Oceanside and for 13 years in a myriad of leadership positions at her alma mater, CSU San Marcos. I also had a wonderful opportunity to serve in the California Community Colleges.

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Boost Higher Ed Enrollment and Graduation Rates – The Power of Student Support and Belonging: Changing Higher Ed Podcast 148 with Host Dr. Drumm McNaughton and Guest Elliot Felix

The Change Leader, Inc.

Notable examples include Johns Hopkins’ Imagine Center, where career planning, life design, academic planning, and academic advising are all integrated into one place. At CUNY, Guttman Community College’s “Ethnographies of Work” class has students shadow employees. That can be great.