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Why customer service matters for community colleges

EAB

Blogs Why customer service matters for community colleges Learnings and recommendations from EAB’s 2023 customer service survey I just talked to someone in registration, and they told me to call you! What are the features of a “modern student experience,” and how do community colleges stack up?

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2023 Seal of Excelencia

Diverse: Issues in Higher Education

Financial aid, retention, and faculty/staff representation are part of the Seal,” says Dr. Deborah Santiago, co-founder and CEO of Excelencia in Education, who says she is delighted to see institutions with intentional practices actively working toward increasing Latino representation in key positions.

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A Continued Commitment to Community

Diverse: Issues in Higher Education

We’re changing the landscape of how community colleges serve underserved students,” says Espiritu. “We Having cohorts here is really important, especially for engineering and computer science because it’s a community that supports each other.” I care more than just graduation at community college.

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How Well Do You Know Your Prospective Students?

Campus Sonar

South Dakota State University (SDSU) wanted to gain a deeper understanding of their prospective and admitted STEM and pre-health student conversations to support undergraduate recruitment. We partnered with them to analyze their mentions to see how students’ college-going perspectives changed throughout the pandemic.

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Student Transfer (Part 2) – How to Improve the Transfer Experience for Students

Parchment

And we talked about there’s a lot of students that are attending a community college that want to transfer to another institution, but don’t end up doing it. Eight out of 10 students that go to a community college want to go. So now let’s pivot and let’s think about how we can improve.

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Top Strategies for Improving Student Retention in Higher Education

Creatrix Campus

Leading the student from recruitment through course evaluation will help build a bond and security. Student retention refers to the ability of an educational institution to keep enrolled students enrolled until they have completed their academic program or attained their educational goals. What is student retention?

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30 Student Success Priorities for the 2020s

EAB

Degree completers: Recruiting “some college and no degree” students who earned credits at other institutions before leaving and are now looking to complete. Schools that begin recruiting post-traditional students should take note that they may have work to do in this area.