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Implementing a caseload management model in a newly centralized division

EAB

Over the first two years of centralization, nearly all issues were remedied inclusive of streamlining job descriptions, organizational structures, compensation, professional development opportunities, hiring and promotion criteria, caseload numbers, technology usage, and documentation practices. 2.79, and tier three contains 2.8–4.0.

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Why customer service matters for community colleges

EAB

the fact is our students are consumers, and the level of customer service from enrollment management and student service offices, as well as faculty, sends a direct message to students about how much we support their success." Invest in customer service professional development. Ready to find out more?

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Why You Should Care About Dual Enrollment

Parchment

And then on the other side, it was our board of trustees here at the institution, the administration, the president, and the buy-in overall from faculty. as a full-time faculty at the college teaching here at our colleges or campuses at STC. They have to go through professional development. So all of that being validated.

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Why Quality & Rigor Matter In Dual Enrollment

Parchment

It’s deep at the heart of the formation of our organization and really serve as kind of the singular source for national best practice, peer-to-peer connections, research and advocacy. We do a lot in the professional development space because this is such a unique space of education. How do I do this to ensure that rigor?

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The Challenges of International Credential Evaluation

Parchment

Or is this some sort of a private proprietary professional development type of institution, or is it a diploma mill, of which unfortunately there are thousands and thousands. And then following that, what happened was that entities began to say we need to do some extensive research on world education systems.

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Improve your program review process with these 4 data tips

EAB

The group included representatives from many parts of campus, including Associate Deans, the Provost’s Office, the Teaching and Learning Commons, Faculty Senate Committee Chairs, the Registrar’s Office, faculty, and several others, which gave us a wide range of perspectives. The data and analyses are not going to be perfect.

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