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Using Food as a Decision Factor in the College Search

Great College Advice

Our favorite meal on campus is dinner, though most families only stick around campus for lunch. More students dine alone, staring at their books, checking their schedules, making appointments to meet up with peers, or just downing some food to keep things moving through the afternoon. Money is money! Why is dinner a better meal?

Food 226
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Two Community Colleges in the South Are Bringing Students Back

Diverse: Issues in Higher Education

“It was most pronounced from 2016 to 2020, where we dropped about 25% of our enrollment. He refers to potential students as “customers,” adding that higher education is a “crowded” place with a “plethora of choices and online programs, and we have to compete for customer attention and sell them on the value proposition.”

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Beyond Graduation: Transforming Academic Journeys with Interactive Degree Audit

Creatrix Campus

Personalized planning tools: Provides plans tailored to meet the objectives and timetables of individual students. Customize to meet institution-specific needs. With our dynamic decision-making tools and simplified template administration, institutions can increase productivity and provide clear paths to student achievement.

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Four Techniques for Measuring Customer Experience

Hanover Research

Customer Experience is a critically important priority for the majority of executives worldwide. In fact, 77% of companies believe that CX is a key competitive differentiator. However, research has shown a 76% gap between the customer experience companies believe they deliver versus what their customers actually encounter.

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How to Measure Customer Satisfaction

Hanover Research

Customers today have increased expectations for companies and are more willing to switch brands to get the products and services they want. In fact, in a recent study, we found that 44% of customers are open to trying new brands, even if they generally like the ones they currently use.

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Community College Students’ Expectations for Service Have Risen Since the Pandemic

EAB

Ninety-nine percent of respondents agree better customer service is essential to student retention, which creates an urgent need for institutions to become more service-oriented and responsive to students’ concerns and questions. Use data insights to proactively anticipate and meet students’ needs. Learn more at eab.com.

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CRM Platforms Can Improve HBCU Enrollment and Retention

Diverse: Issues in Higher Education

“What that quote means is, as an institution, if we don’t start to think about the future—if we’re not thinking about trends in higher education and in business, if we’re not looking at what our competitors are doing—we’ll fall far behind,” said Alexander. Discriminatory funding has deprived HBCUs of roughly $12.8